Mental Health First Aid is a virtual, participant-centered training experience delivered via Zoom. The format blends a self-directed module (Module 1) with interactive, facilitator-led training (Module 2 and 3). You'll benefit from lively group discussions, practical application through scenario-based activities and role-playing to master the MHFA action plan, and dedicated time for questions and answers.

Our virtual class runs for 8 hours, so we know it's a long day! We want you to be as comfortable as possible. Feel free to bring your coffee and snacks, have your pet join you on screen, and even take your training outside if you want some fresh air. Please make sure you have everything you need to be comfortable and focused for the day.

We recommend completing it early to avoid any last-minute technical issues that could prevent you from accessing the class.

To secure your spot in the class, you must complete Module 1 at least 30 minutes before the class begins. If you don't, you may be marked as a no-show and your seat could be given to someone on the waitlist.

No worries. Sometimes this happens, and we might need to connect to Opening Minds tech support; contact us, and we will help you out.

Module 1 counts as 2 hours.

You don't need to have the MHFA Reference Guide for class. It's a resource you can use to review the course material and explore additional information beyond what's covered in the training. The guide is available digitally for one year. If you would like a physical copy, please let us know and we can help you purchase one from the Opening Minds team.

No, you don’t need to download Zoom to access it. Just click the link we send you to access the Zoom meeting, and you'll be placed in a waiting room.

Yes. This is an interactive, scenario-based course that requires group work. We expect you to participate as you would in an in-person class.

Please ensure your camera is enabled. Should you experience any technical difficulties with your camera, please contact the moderator or facilitator for further instructions.

Your Zoom invitation is in the same email thread that includes your intake form and a link to pay the remaining balance. If someone else registered you for the course, they might have received the booking confirmation. Please contact us if you need help finding it. As an extra reminder, we will also send the Zoom link again a day or two before the course starts.

Your participation is key to a great session, and every contribution counts! Don't hesitate to share your thoughts or ask questions in the chatbox instead.

We know time zone discrepancies can be tricky and are a frequent reason for missed classes. To make sure you join at the right time, be sure to check the course schedule on our Upcoming Courses page. It's designed to automatically show you the correct time in your location. It’s your responsibility to confirm your time zone.

If you notice a discrepancy in the course time or availability between our website (iMindify) and the Opening Minds platform, please be aware that our website is the most accurate source for the schedule. The times on our scheduling page are automatically adjusted to your local time zone.

This course does not conclude with a quiz. Your certificate will be awarded based on your active participation in the class sessions.

Yes, upon successful completion of a Mental Health First Aid course, participants receive a certificate of completion, certifying them as Mental Health First Aiders. The validity of this certification comes from the Mental Health Commission of Canada (Opening Minds).

Currently, the MHFA certificate has no expiration, but this will change soon in 2026.

It can take up to 5-10 business days to receive your certificate from Opening Minds. Make sure to keep an eye on your spam folder! If you have trouble finding your certificate, contact iMindify, and we will help you.

While Mental Health First Aid courses often involve discussions and scenario-based learning, you will not be expected or pressured to share your personal experiences with mental health challenges. The focus is on learning how to support others. However, some participants may choose to share voluntarily if they feel comfortable doing so. The training environment aims to be respectful and supportive of everyone's comfort levels regarding personal disclosure about mental health.

If you feel uncomfortable during any part of the Mental Health First Aid training, it's important to communicate this to the facilitator. Certified MHFA facilitators are trained to create a safe and supportive learning environment and can offer support or adjust activities as needed. You are always in control of the level of your participation, and it's okay to take breaks or step back if you feel overwhelmed. The goal of the mental health training is to empower you, not to cause distress.

If a class is rescheduled, we will inform you immediately. Please note that we cannot and do not provide refunds in such cases. However, we will transfer you to a class of your choice. We can also suggest make-up classes that have a low probability of being rescheduled.

You will have plenty of opportunities to take a make up class. You have one year to complete the course before your code is expired.

Once your code has been issued, it cannot be refunded. Our courses are non-refundable because of how access codes are managed. When you register, we purchase an access code for you from the Mental Health Commission of Canada (MHCC). This code is uniquely registered to you and is linked to the certificate you will receive upon completion.

Please note that no course is guaranteed to run unless a minimum of eight participants are registered.

While we cannot guarantee a specific course, we offer many options for you to transfer to another session. You have one year to complete the course after registration.

Unlike providers who offer training occasionally, iMindify is dedicated to this work full-time. We don't offer refunds, but our policy is designed to ensure you never miss out. With our extensive class schedule, we can guarantee a make-up session that fits your needs. Other providers may offer refunds because they lack the flexibility to accommodate make-up sessions or have strict registration deadlines that prevent them from being as flexible as we are.

Organizations that mandate Mental Health First Aid (MHFA) training are typically aware of the policies that certified facilitators must follow. Given our reputation, it is probable that the organization has an existing relationship with iMindify. To better assist you, please provide us with details regarding your deadline, and we will work to accommodate your needs.

Our accredited training portfolio features programs such as Mental Health First Aid (Standard) for Adults Supporting Adults, The Working Mind, and Psychological Health & Safety (Introduction & Integration).

Furthermore, we are expanding our offerings with self-directed options and additional accredited programs from the Mental Health Commission of Canada.